Return Policy

At Mystical Gemstone, we are dedicated to ensuring your satisfaction with our jewelry and gemstone products. Our Return Policy is designed to provide you with peace of mind, making your shopping experience worry-free.

30-Day Return Window

We offer a generous 30-day return window for all our products. If for any reason you are not entirely satisfied with your purchase, you can return the item within 30 days from the date of delivery.


To be eligible for a return, the item must be in its original condition, unworn, and in the same packaging as when you received it. It should also be accompanied by the original proof of purchase.

Initiating a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our [Customer Support](link to contact page) team, providing your order number and the reason for the return.

  2. Receive Return Instructions: Our team will guide you through the return process and provide you with any necessary instructions.

  3. Pack the Item: Carefully pack the item in its original packaging, including any certificates or documents.

  4. Ship the Item: Send the package to the address provided by our Customer Support team.


Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, we will initiate a refund to your original method of payment. Please allow [X] business days for the refund to reflect in your account.

Return Shipping Costs

While we strive to offer hassle-free returns, return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defect in the product.


If you wish to exchange an item for a different product, please contact our Customer Support team, and they will assist you with the exchange process.