Shipping Terms

Shipping Policy:

At Mystical Gemstone, we strive to provide our customers with the best possible shopping experience. We offer worldwide shipping for all our products, which are directly shipped by our China supplier from China to the customer's address. Though we keep stocks of some items in our Dubai warehouse.

Delivery Time:

We offer free standard shipping for all orders. The estimated delivery time for standard shipping is 8 -10 business days.

WE DO NOT OFFER EXPRESS SHIPPING AS OF NOW. 

Please note that the delivery time may vary depending on the destination country and any customs clearance procedures.

Order Processing:

All orders will be processed within 1-3 business days. Once the order is processed, we will provide you with a tracking number so that you can track your shipment.

Customs & Duties:

Please note that customers are responsible for any customs and duties fees that may be charged by their country's customs department. We are not responsible for any delays or additional charges caused by customs clearance procedures.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or additional charges caused by incorrect or incomplete shipping addresses.

Returns & Refunds:

Please refer to our Returns and Refunds policy for information on returning products.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at [insert contact information].

Tax & Tariffs:

Please note, there might be taxes involved while receiving your parcel according to your government's policy. Mystical Gemstone is not responsible for collecting any tax that occurred in your country, including but not limited to Customs tariff, VAT, or sales tax, they need to be paid by yourself.

If you need to print Tax ID, company name, or any other information on the package, please fill in the Comment section on the checkout page.

If you have any questions about the tax, please feel free to contact us, we are happy to assist.

Please note:

Low total value of parcel declaration might be risky. Mystical Gemstone is not liable if the package is intercepted by customs.

More information about shipping methods 

1. USPS

The United States only, we provide USPS direct shipping, it will first ship to US logistic dispatch center (west or east coast, according to your address) in 1-3 days, then ship by USPS to your address in 2 - 4 business days.

2. Australia Post

Australia only, we provide Australia direct shipping, it will first ship to the Australia logistic dispatch center in 1-3 days, then ship by Australia Post to your address in 2 - 4 business days.

3. LA Poste

France only ( Not available for the overseas or military province, zip code starts from 97, 98, 99, 00100, 00200 or the address has armee,  armée), we provide French Post direct shipping, it will first ship to France logistic dispatch center in 1-3 days, then ship by USPS to your address in 2 - 4 business days.

4. DHL

We choose DHL as our shipping partner for its safe, fast service, now the DHL rates are around 40% - 60% off from the regular shipping price. Generally, it delivers in 3 - 7 workdays for main cities over the world.

Please note: for the address regarded as "Remote address" by the DHL, they will charge a Remote Address fee. To check whether your address is a remote address, please check.